Hi, I sent my kit back to you guys in May. But when I look at my profile it says you guys received it Nov 2nd! That's a half year difference. Was this a mistake? Did the kits get mixed up?
Forums > Question about when kit was received.
Sorry about that, it is a bit ambiguous.
Our end-to-end tracking wasn't in place until the end of October at which point we went back through all of the samples we had already collected and marked them as received. So for anyone who sent kits back before November this date is artificially delayed.
Also this is not based on any USPS tracking (that'd be cost prohibitive) but is rather when we open the kit and scan it in at our end. And by "we" I mean Brittney: there are days where her desk gets burried in kits coming in and it can take several days for to open and scan in each one.