Hi, For some reason my password no longer worked, I requested a new one and signed in with that but, I am not seeing a place to update the password to something I choose.
Forums > Password Reset
Lisa, once you request a password reset, all old passwords are invalidated: only the newest one sent via email will work.
To change your password to one of your chosing, go to your profile on the survey pages and use the "change password" link at the very bottom of that page. Or follow this direct link.
For others who find this question - as it has come up a few time - as long as you can log in, you should only use the change password function linked above. The reset option here is only for if/when you have forgotten your password and are completely locked out. Requesting a password reset will generate a random password and send it to the email address we have for your account. This password is intended to be temporary, and one should use the change password function after logging in with the randomly generated password.
I was able to log in with a temporary password, but when I tried to create a new password, there is a field requiring the old password. I DON'T KNOW IT. and it would not take the temporary password. I'm stuck !!! Also, I cannot get to the "bottom of that page" because of a field covering the bottom of the pages ... like on this page. What do I do? Lorraine Diston (email@example.com)
Lorraine, on the change password page, you just need to enter the password you used to log in (i.e. the temporary password). As for the field covering the bottom of the page, I'm not sure what you are referring to. Could you send a description or a screenshot of this to firstname.lastname@example.org.
But if you are on the change password page where it asks you to type in the new password, then you don't need to scroll to the bottom of the page to get there - you're already there.
Hi Jeanne, I have deleted you previous post as we want to make sure our participants personal information stays confidential as this is a public forum. To receive help with your email change, please contact Jesse at email@example.com
Your email address is very important to us as it our main line of contacting you about your dog and anything else about the research. Thanks Jeanne.